E-COMMERCE POLICY

Detailed Terms:

We at HOF, are committed to provide industry best product quality and overall customer experience and part of it we have designed this hassle free & simple warranty terms.

 

Warranty Validity Period:

  •  Warranty on Orders: 30 Days (1 month) service from Invoice Date.
  • Warranty on Orders: 360 Days (12 months) service warranty from Invoice Date.

 

Warranty Coverage Includes:

  • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and the purpose for which the product was designed.
  • We are responsible for these under normal usage: - Wear and tear of a seat at the time of delivery and - Undulations in the seat surface - Shrinkage of seat thickness by more than 50% (within first 30 days from delivery date).
  • This limited warranty is only valid in India, and the product is not eligible for any international warranty service.
  • HOF may ask the customer to conduct diagnostic tests on customer’s products to identify the causes of failures/defects.

-          We have internal product audit checks to detect the usage time of the product until it stopped working as per customer expectation.

-          Hence any decision passed by our internal quality team will be considered as a final call on each problem case.

  • In rare cases, we can also void the warranty of any order if we don't get sufficient details to cure the customer problem hence it is advisable to share whatever details our customer support asks related to the product.
  • In online selling, we noticed that rare customers use product reviewing as a blackmailing tool, so in such cases, we have complete rights to stop any further support or warranty for that customer orders, hence it is advisable to be respectful for the company reputation because we are always there to assist as many as possible genuine customer issues.

 

Non-Coverage:

  • Hydraulic is not covered under warranty as it is susceptible to excessive weight placed on the chair seat, so even our highest quality hydraulic can't bear more than what they are designed for(Advisable to check with our support to find the load range your chair can bear).
  • Any Add-on accessory (if any) given in the package is out of this warranty support.
  • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of God such as floods, fires or earthquakes.
  • Self-repairs, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, and so on.
  • Products purchased from unauthorized resellers.
  • Any Damage to outer rexine or fabric or net cover material is considered as usage issue which is not covered in this warranty because we use the highest standard material passed by multiple QC checks internally.
  • Anything which makes the product unsellable is not covered under warranty like usage, material issue damage issue, etc.
  • Any damages resulted from excessive weight applied without verifying with the product maker.
  • Free products are given a promotion or as a replacement. 

Process:

  • No Need to visit any service centre, Just Contact our Support via WhatsApp or call (+91-9904304466).
  • You can also mail us from (https://shop.hofindia.com/contact/), or you can refer the user manual received with the product.
  • Provide problem pictures and videos to an assigned support person, then as per your case support person may arrange a service person at your location for inspection and for a minor repair if needed.
  • In any case, if the product found to be with manufacturing defect, we may use the following options at our sole discretion: 
    • Repair the product and restore it to its optimum working condition with an intact warranty period.
    • Arrange a free Return Pickup and Replacement of your product.
  • There is no assurance, representation or warranty that any replacement product will be identical to the Product You purchased as it will be solely as per product availability at that time. Product comparability will be determined by us at our sole discretion.
  • You can expect to get replies from Customer support within defined support timings (10 am-5 pm) on working days (Monday-Friday), except on public holidays and Sundays.
  • This Limited Warranty applies to any replacement product or part, or to any repair, for the remainder of the original Warranty Period.
  • All the above processes will be taken on priority for registered orders only, please ensure to register your warranty.

 

Resolution Time:

  • In case of Replacement order, we may arrange free return pickup which will take 7-10 days to reach back us, then as per product inspection, delivery against pickup will be done.
  • In case of the Repair order, arranging service person for your product inspection or correction will take around 3-5 days after our customer support team confirms you about the repair order creation. Buyer needs to pay an additional cost for repair.

 

In Simple Words:

As per each customer case, they will get the following maximum benefits under this warranty if they possess warranty code which can be obtained from customer support within 7 days of delivery:

  • No Need to visit any service centre, Just Contact our Support via WhatsApp or call (+91-9904304466).
  • You can also mail us from (https://shop.hofindia.com/contact/), or you can refer the user manual received with the product.
  • 10 Days window to report any genuine manufacturing defect in product material.
  • After the above free benefits, customers can opt for unlimited customer Paid Repairs and spare parts.
  • Once chair delivered it will be not replaced due to design or any other unnecessary customization. 

In the online world, any negative product review about the problem which is not covered above will lead to a warranty void as we have strict policy policy against online blackmailers and we are always committed to provide top-class services to our genuine customers.