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FAQ

Kindly select your chair with color and quantity and add it to your shopping cart along with all Shipping and Payment details. Our website is self-explanatory; however, for any assistance feel free to contact our customer care.
Orders placed in Gujarat will take 3 to 5 working days and deliveries outside Gujarat will take 7 to 10 working days.
In case you want to return the chair to us, please get in touch with our customer care executive. You can drop us an email at ecom@hofindia.comProducts returned to us without our prior knowledge will not be eligible for refund.
We are more than happy to help you out. In case you are facing any issues with your order, do write to us at ecom@hofindia.com
NO, it is not compulsory to have an account you can also shop from our website as a guest. But we recommend you to have a registered account. In this way you can stay updated with our deals and offers on regular basis.
Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to drop us a mail at ecom@hofindia.com
Yes, you can place your order over the phone. Please call our customer care representatives on +91-8980755566 [11AM TO 7PM] and they will assist you in the buying process.
Gift vouchers can be availed when you comply with the mentioned instructions e.g. your email id, name and contact number etc. in the registration form. A confirmation email along with the details of the vouchers will be sent to your mailbox once you join the HOF Family.
If the order is cancelled or returned, the gift voucher stands null and void. It cannot be redeemed again. The refund amount would be on the amount that has been paid and not inclusive of the gift voucher.
You can check the status or your order on the website in your account for the details. And alsa the order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Drop us an email at ecom@hofindia.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider.
Please allow up to 10 business days for delivery from the day you received the order confirmation. Your order status is updated in your account on our website and also an intimation is send to you through emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Executive immediately. Just drop us an email at ecom@hofindia.com.
We would be able to take the changes in the shipping address till the time the parcel hasn’t been shipped. We would try to get in touch with our logistics partner to change the address during the shipment but no assurity can be given in the changes of address in this case. For further details would request you to connect to our Customer Care executive at ecom@hofindia.com.
We strive to ensure that every credit card transaction occurs within a secure environment. We redirect the user to the third party payment gateway system. We do not retain your credit card information. You can be assured that your credit card or bank account information will be secured.
Would request you to check if the information that you are filling is correct and matches with the card Details. Please check if the CAPS lock is off. Even after checking these poinst one is facing an issue would request to connect with your bank or financial institution to rule out errors on their behalf. If problems persist, please drop us an email at ecom@hofindia.com.
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively please drop us an email at ecom@hofindia.com.
Would request you to check your inbox after refressing it, it might be a possibility that the mail would be in your spam folder would request you to check the same. If the problem persist would request you to please drop us an email at ecom@hofindia.com.
We support the following payment options: Credit card, Debit card and Net Banking. You can also buy using EMI scheme.
Once you click on My Cart, you would be directed to Checkout. (Cart page) There is box to enter coupon code, you can type the coupon or discount code in that box and avail the discount.
Value Added Tax (VAT) or Central Sales Tax (CST) is an indirect tax under Indian taxation system, and is levied by the state governments. VAT is to be paid by the end consumer of the product.
Yes, if you cancel / return your order, charged VAT amount will be refunded to you.
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